How your information is used
Last updated
This notice explains how Handled ("we", "us") handles the information you send through handledinfra.com and by email.
Who we are
Handled (also Handled Infrastructure) buys surplus enterprise hardware and arranges the decommissioning, freight and data handling around it. For privacy questions, email privacy@handledinfra.com.
What we collect
- What you enter in the inventory form: name, company, work email, equipment location and inventory details, plus anything you add in the optional project details (such as phone number) and any files you attach.
- What you send us by email, including attachments, and the details you enter if you book a call.
- How you reached the page: campaign tags in the link (UTM parameters and ad click IDs), the referring page and the page you submitted from. These are kept in your browser for the current session only, so they can be attached to your inquiry.
- Basic server logs kept by our hosting provider for security and reliability.
This site does not use advertising cookies, analytics tools or cross-site tracking.
How we use it
- To review your inventory and contact you about your inquiry.
- To follow up on a potential project, prepare a valuation and, if you decide to go ahead, complete the transaction.
- To keep relevant business records and to understand which channels bring useful inquiries.
We don't add you to mailing lists.
Who we share it with
We share information only as needed to respond to your inquiry and complete work you ask us to do. That includes the companies that help us evaluate, purchase and process equipment, and the providers that run this website, our email and scheduling: Netlify hosts this site and receives form submissions and attachments, Microsoft 365 provides our email, and Cal.com handles call bookings. Fonts are loaded from Google Fonts, which receives your browser's IP address when a page loads.
We don't sell your information, and we don't publish or circulate your inventory.
How long we keep it
We keep inquiry information only as long as reasonably necessary to respond to you, follow up on potential projects and maintain relevant business records. You can ask us to delete it at any time, subject to any recordkeeping obligations that apply.
Please don't send
Passwords, personal data stored on the equipment, or anything covered by a confidentiality agreement you can't share. If you need an NDA before sharing details, ask first.
Your choices
To request a copy of what we hold, correct it or have it deleted, email privacy@handledinfra.com.